loading
logo

FAQs

Booking a rental car in Dubai is simple! With numerous rental agencies available, finding the right vehicle is easy. The most convenient way to secure your dream car is to search online. Reputable agencies across the UAE have user-friendly websites, allowing you to explore options and make comparisons. Once you find the perfect fit for your needs, booking is just a few clicks away. At Nova Luxe Car Rental, we’re here to make your experience exceptional!

When renting a car in Dubai, it’s important to be aware of potential hidden fees that some companies may not disclose upfront. To avoid surprises, here are the typical charges you might encounter with Nova Luxe Car Rental:

  1. Rental fee for the vehicle
  2. Salik (toll) charges
  3. Traffic fines
  4. Extra mileage fees
  5. Accident or damage charges
  6. Fuel costs
  7. Charges for additional rental days
  8. VAT (Value Added Tax)

Always read the terms carefully and ask about any fees to ensure a smooth rental experience!

To rent a car in Dubai, you must be at least 21 years old. While you can legally drive at 18 in the UAE, most rental companies require you to be 21 or older. Be sure to carry a valid driver’s license, and check specific age requirements with the rental agency, as they can vary. Stay informed to ensure a hassle-free rental experience!

Renting a car on a monthly basis offers several advantages that can enhance your experience. Here are some key benefits:

  1. Fixed and Transparent Pricing
    With monthly rental, you’ll know the total cost upfront, allowing for better budgeting without hidden fees. At Nova Luxe Car Rental, you can enjoy peace of mind with our special monthly rates, ensuring you pay a single, straightforward price.

  2. Comprehensive Maintenance and Support
    Our monthly rental plans include 24/7 customer service for any emergencies or mechanical issues, so you can drive with confidence knowing we’re here to help.

In summary, choosing a monthly car rental is a smart decision that can save you both time and money!

When renting a car, fees can vary by agency. While some companies may charge a booking fee or commission, at Nova Luxe Car Rental, we strive to keep your experience straightforward and transparent. We offer a range of exceptional vehicles and services to enhance your journey in the UAE without unexpected costs. Feel free to contact us to learn more and make your vacation truly unforgettable!

A security deposit is a standard requirement when renting a car, as it provides financial protection against any potential damage or issues that may arise during your rental period. This ensures that you’re safeguarded on every trip. At Nova Luxe Car Rental, we prioritize your peace of mind, allowing you to focus on enjoying your journey without unnecessary worries. Enjoy your travels with confidence!

Not all rental agencies in the UAE require a credit card to secure a car. This means you may be able to rent your preferred model with alternative payment options. If you’re looking for a reliable agency that offers a fantastic selection of vehicles and services, contact us at Nova Luxe Car Rental! We’re here to assist you in finding the perfect car for your needs.

Yes, but you’ll need to provide the names of all additional drivers when renting the car. Keep in mind that adding extra drivers may increase the rental fee, so it’s a good idea to limit it to one or two people to help save on costs. At Nova Luxe Car Rental, we offer competitive pricing on all our vehicles, ensuring you get the best deal for your rental experience!

Yes, most car rental agencies in the UAE, including Nova Luxe Car Rental, offer the option to hire a professional chauffeur for your rented vehicle. Our drivers are experienced and familiar with the local roads, ensuring you can navigate the city efficiently and avoid heavy traffic. Instead of waiting at red lights, let our skilled drivers enhance your journey and help you make the most of your time. Enjoy a stress-free experience with us!

The documents needed to rent a car in Dubai depend on whether you are a resident or a tourist:

For Residents:

  1. A copy of your passport
  2. Residential visa
  3. Valid UAE driving license and Emirates ID

For Tourists:

  • Passport
  • Visit visa
  • International driving license

If you’re from certain countries like Australia, Canada, or the USA, you can drive using your home country’s license. Ensure you have all necessary documents ready for a smooth rental experience with Nova Luxe Car Rental!

To rent a car in the UAE, you’ll need either a valid UAE driving license or an international driving license. If you don’t possess either, you can hire a chauffeur to drive for you, allowing you to enjoy your journey without the hassle of driving. At Nova Luxe Car Rental, we are committed to providing you with exceptional service and ensuring your experience is as enjoyable and elegant as possible!

Great news for holders of driving licenses from the following countries:

  • Australia
  • Bahrain
  • Belgium
  • Canada (requires a letter from the Canadian consulate in the UAE)
  • China
  • Denmark
  • Switzerland
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Netherlands
  • Italy
  • Kuwait
  • Latvia
  • Lithuania
  • Luxembourg
  • Oman
  • Turkey
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Qatar
  • Saudi Arabia
  • United Kingdom (UK)
  • Serbia
  • Singapore
  • Slovakia
  • South Africa
  • Spain
  • Sweden
  • United States of America (USA)

Driving licenses from these countries are valid in the UAE, making it easier for you to drive. However, laws can change, so we recommend checking the validity of your license before your trip. Stay updated by visiting the Nova Luxe Car Rental’s website!

Rental car companies block a deposit amount on your credit card as a security measure. This deposit is held for a specific duration to cover potential damages, traffic fines, or other charges that may arise during your rental period.

At Nova Luxe Car Rental, we block this deposit when you pick up the vehicle. If everything goes smoothly, the amount will be released back to your account promptly. If there are any issues, feel free to reach out to us—we’re here to help and ensure your experience is seamless!

Salik is an electronic toll system implemented by Dubai’s Roads and Transport Authority (RTA) that requires road users to pay toll fees. Launched in 2007, it simplifies toll collection on various roads in Dubai.

How Much Does Salik Cost?
Each Salik toll costs 4 AED, and you will be charged every time you pass through a Salik toll gate.

How Do Rental Companies Handle Salik Charges?
When you rent a car, the rental company will block a deposit amount on your credit card to cover potential toll charges. Upon returning the vehicle, you will only be charged for the actual tolls incurred during your rental period. At Nova Luxe Car Rental, we ensure a smooth process so you can focus on enjoying your drive!

Rental cars in the UAE come with a variety of features that enhance your driving experience. Each model offers unique specifications and amenities. At Nova Luxe Car Rentals, we ensure that all our vehicles are well-maintained, polished, and equipped with the latest features to help you enjoy your rides to the fullest. Whether you’re looking for comfort, technology, or performance, we have a car that meets your needs!

Insurance charges can vary by rental agency. Some companies include insurance in the overall rental price, while others may not. It’s always a good idea to look for rental offers that include insurance, as this can help cover additional fees and provide peace of mind during your rental period. At Nova Luxe Car Rental, we aim to provide transparent pricing, so you know exactly what’s included in your rental!

CDW, or Collision Damage Waiver, is an optional insurance that typically costs between AED 1,500 and AED 5,000. This coverage is designed to protect you against accidental damages to the rental car in the event of a collision, regardless of who is at fault. However, it’s important to contact the police at 999 to file a report, no matter which emirate you are in.

Should You Buy CDW Coverage?
We highly recommend it! Having CDW insurance can save you from significant costs if your rental car is damaged. It’s a smart choice that can provide peace of mind during your travels. At Nova Luxe Car Rental, we’re here to help you make informed decisions for a worry-free experience!

Comprehensive insurance goes beyond just covering the vehicle; it also protects passengers in the event of an accident. This type of insurance addresses issues related to theft, damage, and fire. While it may be more expensive than other types of insurance, it offers extensive peace of mind.

There are four main types of comprehensive coverage:

  1. Collision Damage Waiver (CDW): Covers damages resulting from an accident.
  2. Liability Cover: Provides higher supplemental liability limits for better protection.
  3. Personal Accident Cover: Covers medical expenses, ambulance services, and offers death benefits in the event of a crash.
  4. Personal Effects Cover: Protects against theft of personal belongings from the rental vehicle.

Choosing comprehensive insurance can help you drive with confidence, knowing you’re covered for various scenarios. At Nova Luxe Car Rental, we’re here to help you understand your options and make the best choice for your needs!

AccorAt Nova Luxe Car Rental, your satisfaction and enjoyment are our top priorities. While many agencies offer similar vehicles and services, we go the extra mile to ensure you have an exceptional experience. With our impressive selection of car models and dedicated customer service, we’re committed to making your trip unforgettable. Choose us for a seamless and enjoyable rental experience in Dubai!dion Content

Mileage limitation refers to the maximum number of miles you can drive a rental vehicle during your rental period. It’s important to understand this limitation before renting, as exceeding it can result in additional charges. Knowing the mileage restriction helps you plan your trips effectively and avoid unexpected costs.

At Nova Luxe Car Rental, we ensure transparency regarding mileage limits and are always ready to assist you with any details you need to know. Enjoy your journey with peace of mind!

When you rent a car, it’s your responsibility to return it with the fuel tank at the same level it was when you picked it up. This helps you avoid additional charges. Most rental agencies, including Nova Luxe Car Rental, will charge you for fuel at a higher rate than local pump prices if the tank is not full upon return. To save money, be sure to refuel before returning your vehicle!

The type of fuel you should use for your rented car depends on the specific vehicle. Rental agencies typically specify if a particular fuel type is required. It’s always a good idea to ask when you pick up the car to ensure you’re using the correct fuel, as this can help maintain the car’s performance and prevent any issues.

It’s essential to be extra cautious when driving a rental car. In the event of a minor accident, regardless of fault, you will be required to pay the deductible directly to the rental agency. To avoid this responsibility altogether, you might consider hiring a chauffeur to drive for you, allowing you to relax and enjoy your journey without worry.

If you need to park your rental car, you are responsible for paying the parking fees. If you don’t pay these fees directly, they will be charged to the rental agency, and you’ll end up paying them anyway. To avoid any complications, it’s best to settle parking fees promptly when you park your vehicle.

The simplest way to pay for parking your hired vehicle in Dubai is through the SMS system. To do this, compose a message and send it to the parking number 7275. Once you receive a confirmation message, your payment is complete! Additionally, you can find out your parking number by sending a message in the format: “Parking [number plate] [space area code] [number of hours].” It’s that easy!

Parking charges in Dubai are quite reasonable. Typically, it costs AED 8 for two hours, AED 12 for three hours, and AED 16 for four hours. You can pay based on how long you plan to park. On Fridays, public parking lots are free, which is a nice bonus! For more details about parking rules, timings, and payment options, you can check the orange and white parking meters or use the SMS system by texting the official number for RTA (7275).

Here are some important rules to follow when renting a car in the UAE:

  1. Always pay for parking in both public and private spaces.
  2. Adhere to speed limits; exceeding them can result in fines over AED 600.
  3. You must be at least 21 years old to drive a rental car.
  4. Car seats are mandatory for all passengers.
  5. Avoid using your phone while driving, as it can distract you.
  6. In case of an accident, contact the police to file a report—they will assist you.
  7. Don’t run red lights; this can incur an AED 800 penalty.

By following these guidelines, you can enjoy a safe and pleasant vacation in the UAE with Nova Luxe Car Rental.

contact us

Still have a Question?
Let us know!

    loading